Coffee with the Manager - Courtyard by Marriott

Coffee with the Manager - Episode 3 - Courtyard by Marriott Part 1/2

Shawn Stidham - General Manager

Courtyard by Marriott and Concord Hospitality Enterprises General Manager Shawn Stidham is my guest in this episode of "Coffee with the Manager." Shawn's hotel is in the top 25% of the Courtyard brand and recent recipient of the Ohio Hotel & Lodging Association "Hospitality Leadership Team of the Year" award. Shawn discusses how he knows if an applicant will be able to provide great customer service, the importance of trusting your associates and answers the question "what does a hotel general manager do?" This is part 1 of 2 videos.