Customer Service

Rewards Progams drive loyalty - if you keep it simple

Rewards programs go a long way in driving customer loyalty if done correctly. Fine print, black out dates and other “rules” end up turning loyalty programs into frustrations for customers that ultimately end up hurting your relationship.

Keep it simple.

Celebrate Customer Complaints!

A major step in executing a world-class Customer service culture is admitting you and your team are going to screw it up.  And get excited about it!  That’s right, you need to get excited when a Customer complains.