#customer experience

Coffee with the Manager - Marriott Walnut Creek (San Francisco)

Coffee with the Manager - Episode 6 - Marriott Walnut Creek (San Francisco Bay area)

Eddie Adair - General Manager

In this episode, Marriott general manager Eddie Adair and customer service speaker and author Charles Ryan Minton discuss how guest expectations are changing, how millennials are reshaping the hotel industry's approach to both the guest and employee experience, the importance of spending time in the operation and much more.