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Coffee with the Manager - Courtyard by Marriott part 2

Coffee with the Manager - Episode 4 - Courtyard by Marriott Part 2/2

Shawn Stidham - General Manager

Courtyard by Marriott and Concord Hospitality Enterprises General Manager Shawn Stidham is my guest in this episode of "Coffee with the Manager." Shawn's hotel is in the top 25% of the Courtyard brand and recent recipient of the Ohio Hotel & Lodging Association "Hospitality Leadership Team of the Year" award. In this episode, we discuss how Shawn responds to negative social media reviews and what he enjoys most about being a hotel general manager. This is part 2 of 2 videos.