visitor experience

Coffee with the Manager - Cincinnati Zoo

Coffee with the Manager - Episode #1 Charles Ryan Minton with Guest Manager: Rhiannon Hoeweler, VP Visitor Experience, Strategy & FUN at Cincinnati Zoo

Fiona alert! In this week's "Coffee with the Manager" I visit with Cincinnati Zoo & Botanical Garden Vice President of Visitor Experience Rhiannon Hoeweler (with surprise visits from baby Fiona and her mom Bibi)! Rhiannon shares valuable insight about motivating seasonal line level employees, empowering team members to handle complaints (like when one of the animals can't be out on exhibit) and understanding your responsibility to be a great leader.