CHarles Ryan Minton

Charles Ryan Minton is a Customer & Employee Experience Expert, Keynote Speaker, Best Selling Author and the President of CRM Hospitality & Consulting, LLC.  He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters and Delaware North.

As a former Hotel General Manager, Ryan's ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.

As a Hotel GM, Ryan drove measurable Customer service, Employee engagement and financial results.  Taking over a Marriott property ranked in the bottom 25% for Customer Service, Ryan and his team increased Guest satisfaction scores 14%, moving the property to the Top 3% of all properties in North America. He also increased the Employee opinion score 10 points and the Hotel was named one of "Cincinnati’s Best Places to Work" by the Cincinnati Business Courier. 

Ryan is highly engaged in the community, with Board of Director appointments at the West Chester Liberty Chamber Alliance, Butler County Visitor’s Bureau, Fashion for Freedom, and the Cincinnati Zoo's Ambassador Council

Ryan was named a “Great Leader Under 40” by Lead Magazine and “The Carlos Todd Businessperson of the Year” by the West Chester Liberty Chamber Alliance.  His most cherished time is spent with his wife and their rescued dog Rosie. They reside in Cincinnati, Ohio. Ryan is a graduate of Miami University. 

 

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“I believe one of the most important responsibilities of any leader is to create an environment where their team genuinely enjoys coming to work. That is the first step in creating a world-class customer service culture.”
— Charles Ryan Minton