keynote speaking, workshops & Consulting

Charles Ryan Minton, a customer service and employee experience expert and best selling author, is available for keynote speaking, consulting and workshops.  As an award-winning former Marriott and Hilton general manager, Ryan brings his passion for delivering an amazing customer and employee experience to your company and audience by sharing the ideas, tools and hotel secrets that can be applied to any industry for immediate, powerful and game changing results! 

Ryan works with you to customize content that makes sense for your brand or event.


“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference of hotel and hospitality professionals. He was an attendee favorite and received the highest possible ratings for his session connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”
— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association

Did You Know

Customer Service Stats

  • "70% of buying experiences are based on how the customer feels they are being treated."

  • “55% of consumers would pay more for a better customer experience.”

  • “Only 31% of organizations recognize and reward employees across the company for improving the customer experience.”

  • “In the U.S., the estimated cost of customers switching due to poor service is $1.6 Trillion.”

  • “89% of customers get frustrated because they need to repeat their issues to multiple representatives.”

  • “It takes 12 positive customer experiences to make up for one negative experience.”

  • “91% of customers who had a bad customer experience won’t be willing do business with your company again.”

  • “89% of consumers have stopped doing business with a company after experiencing poor customer service.”

  • “95% of consumers talk about poor customer service experiences with other people.”

  • “80% of companies say they deliver 'superior' customer service; however, 8% of people think these same companies deliver 'superior' customer service.”

  • “82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience.”

  • “It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.”