About Ryan
With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a senior executive representing hospitality giants like Hilton, Marriott, and IHG, Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.
Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World's Best Speakers in two separate categories - Hospitality and Customer Experience - by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Ryan also sits on the Forbes Business Council and holds an expert panel position with Newsweek.
Ryan measures success through the growth of his team members and brands entrusted to him. By empowering employees and nurturing talent with care and respect, he has built cultures centered around feeling valued that transcend typical corporate environments. It's this same employee-first mindset that Ryan has deployed to pinpoint inefficiencies and rapidly scale brands to new heights.
Ryan is a graduate of Miami University. He resides in South Florida with his better half Tressa and their son Charlie.
“I believe one of the most important responsibilities of any leader is to create an environment where their team genuinely enjoys coming to work. That is the first step in creating a world-class customer service culture.”
— RYAN MINTON
