Create a culture where employees 

care, stay and deliver consistently 

remarkable customer experiences.

Ryan Minton

Customer Experience Expert

Keynote Speaker & Bestselling Author

ABOUT RYAN

REAL WORLD LEADER

An executive for the world’s biggest hotel brands, Ryan’s specialty for turning around workplace cultures led to record-breaking revenues and some of the highest recognition in hospitality.

ENGAGING KEYNOTE SPEAKER

Named in the top 4 on Global Guru’s list of “World’s Best Hospitality Speakers, Trainers, and Thought Leaders.”

CUSTOMER EXPERIENCE EXPERT

Sits on Newsweek Expert Forum Panel.  Built an award-winning customer experience training system.  

BESTSELLING AUTHOR

“Thanks for Coming in Today” named as “20 Books to Make 2022 Your best Year Ever” and Amazon Best Selling Book.

Creating a culture where employees care, stay & provide remarkable customer service is Ryan Minton’s specialty

KEYNOTE SPEAKING

 

 

YOUR AUDIENCE WILL LEAVE WITH:

A specific plan to build a culture where employees want to stay. 

Renewed inspiration to build a culture that delivers remarkable customer experience with consistency.  

Real-world, actionable steps for how to immediately improve customer experience ratings and build a happier work environment.  

HAVE YOU NOTICED THAT WE FOCUS MORE ON A GREAT CUSTOMER EXPERIENCE THAN A GREAT EMPLOYEE EXPERIENCE?

When you create a culture with clear expectations, a training system in place,
and a work environment where employees want to stay…

YOU WILL SEE:

Consistently remarkable customer experiences

A culture where employees care

Higher retention and less turnover

 

TRAINING

YOUR TEAM WILL:

Know how to identify and hire employees who will care about your customers as much as you.

Learn how to create the right training, expectations, and accountability for consistently remarkable customer experiences.

Learn how to create an environment where employees love coming to work.

“ THANKS FOR COMING IN TODAY ”

Creating a culture where employees thrive and customer service is alive.

For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!

MIKE HAMILTON, Franchisee, Chief Operating Officer, Planet Fitness Midwest