Keynote Speaking

RYAN’S MOST REQUESTED KEYNOTES

  • Thanks for Coming in Today! Creating Cultures Where Employees Thrive & Customer Service is Alive

    In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.

  • From Manager to Experience Maker: Elevating Service Excellence in Your Operation

    Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.

  • Show Up Positive: Leadership Strategies for Operational Excellence

    In today's competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders - whether in franchise systems or independent operations - this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.

  • Leading Sales Excellence: Transforming Guest Experiences at Every Level

    Transform your business's approach to sales from transactional to truly meaningful guest experiences. Ryan Minton delivers game-changing insights for leaders in hospitality, retail, restaurant and service-based businesses of all types. Through compelling success stories from both franchise and independent operations, discover how to create authentic guest connections in high-volume environments while maintaining brand excellence. Leave with immediately implementable solutions for creating a customer-centric sales culture that drives both revenue and loyalty in your operation.

Charles Ryan Minton - Keynote Speaker

“Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association

  • 70% of buying experiences are based on how the customer feels they are being treated.

  • 55% of consumers would pay more for a better customer experience.

  • Only 31% of organizations recognize and reward employees across the company for improving the customer experience.

  • In the U.S., the estimated cost of customers switching due to poor service is $1.6 Trillion.

  • 89% of customers get frustrated because they need to repeat their issues to multiple representatives.

  • It takes 12 positive customer experiences to make up for one negative experience.

  • 91% of customers who had a bad customer experience won’t be willing do business with your company again.

  • 89% of consumers have stopped doing business with a company after experiencing poor customer service.

  • 95% of consumers talk about poor customer service experiences with other people.

  • 80% of companies say they deliver 'superior' customer service; however, 8% of people think these same companies deliver 'superior' customer service.

  • 82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience.

  • It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.